What was I charged for? – AdTranquility Help Center

This article helps you to understand the AdTranquility subscription, and its associated charges.

Please use the menu below to be redirected to the information you're looking for:

1. What is AdTranquility?
2. Have I subscribed to or been charged for an AdTranquility subscription?
3. Is my AdTranquility subscription active?
A. If you have the AdTranquility app. installed on your mobile device
B. If you have the AdTranquility extension installed on your Edge desktop browser
C. If you don't have the AdTranquility app./extension installed
4. I need assistance from Support to understand my charges/subscription

1. What is AdTranquility?

At AdTranquility, safeguarding our customers' online security and tranquility is our top priority.

Depending on your purchase, your subscription gives you access to AdTranquility's mobile app. (available for Android and iOS mobile devices) and/or to the AdTranquility browser extension (available for Chrome and Edge browsers).

Once our app./extension is activated on your device/browser, you are protected from spam push/pop notifications 24/7, and your online privacy is safeguarded by our VPN.

Our product offers three key features:

Spam Shield, a powerful spam blocker for push/pop/ad notifications;
Privacy Shield, a robust VPN solution, designed to secure your connection and protect your online identity from malicious 3rd parties;
AdBlocker, a powerful ads and video ads blocker for a noise-free online streaming and browsing experience.

However, it's important to note that the availability of AdTranquility's features is contingent upon the product you're using (mobile app./browser extension), the operating system on your device/computer (Android, Windows, MacOS), and your preferred browser (Chrome or Edge). Consequently, some features may not yet be fully supported on your specific device, operating system, or browser.
For detailed information on feature availability, refer to section 4 and reach out to our Support Team.

If you haven't yet installed the AdTranquility app./extension and require assistance, please refer to our help article Download, install and activate AdTranquility’s app./extension and follow the step-by-step instructions provided or contact our Support Team through the channels indicated on section 4.

2. Have I subscribed to or been charged for an AdTranquility subscription?

If you're reading this article, you are most likely subscribed to an AdTranquility subscription.

Our products are accessible across various platforms such as Google Play Store, Huawei Store, Chrome web store, Microsoft store, as well as advertised via multiple third-party offers.

Depending on your purchase, your subscription gives you access to our AdTranquility mobile app. (available for Android mobile devices) and/or the AdTranquility browser extension (available for Chrome and Edge browsers).

When subscribed to an AdTranquility subscription, you'll be charged according to your chosen billing frequency: Weekly or Monthly.

If you subscribed to our free trial offer, you will be automatically charged, according to your selected billing frequency, once the trial period ends.

You can verify the status of your AdTranquility subscription by checking section 2. Is my AdTranquility subscription active?

If you need further assistance or clarification regarding your subscription and its related charges, please refer to section 3. I need assistance from Support to understand my charges/subscription.

Should you wish to cancel your subscription, you can do so at any time and request a full refund for all charges incurred in the past 30 days, no questions asked.

For a step-by-step guide on canceling and refunding your subscription, please consult our help article Cancel and refund your subscription or visit our Cancel and Refund page.

3. Is my AdTranquility subscription active?

Here's how to check your AdTranquility subscription status:

A. If you have the AdTranquility app. installed on your mobile device:

Open the AdTranquility app., access the main screen and tap on (Settings cogwheel icon) found at the top right corner of the app. screen, to be redirected to the Account settings screen.

2. On the Account settings screen, you'll be able to:

- See the status (Enabled/Disabled) and manage the settings of each available feature;
- See your active subscription/trial offer;
- Check the renewal date/billing frequency of your subscription;
- Verify the email address associated with your AdTranquility account/subscription;
- See/manage your current Payment method.

B. If you have the AdTranquility extension installed on your desktop browser:

If you can’t locate AdTranquility extension, here’s how to find it:

- Click on the Extensions icon / on your Chrome/Edge bar and locate our app on the list.
- Select the pin or the show/hide icon , depending on your browser, and click on the icon to save the AdTranquility extension in your browser bar for easier access.
- If you followed the steps above but still haven’t located the AdTranquility extension it’s likely not installed on your device. Please refer to section C below for guidance on how to proceed.

2. Once you’ve located/installed the AdTranquility extension, click on it to open and access the main

screen.

3. On the extension's main screen, you'll be able to:

- see the status (Enabled/Disabled) of each available feature;
- manage the settings of each available feature.

4. If only Disabled status is displayed on your extension features, it means your

subscription is not active.

5. If you need additional details regarding your subscription status, renewal date/billing frequency

and/or current payment methods, please refer to section 3. I need assistance from Support.

C. If you don't have the AdTranquility mobile app./browser extension installed:

If you haven't yet installed the AdTranquility app./extension and want to confirm the status of your AdTranquility subscription, you can either refer to our help article Download, install and activate AdTranquility’s app./extension and follow the step-by-step instructions provided or contact our Support Team through the channels indicated on section 3.

4. I need assistance from Support to understand my charges/subscription

If this article did not clarify all your subscription-related questions and/or you still have doubts about the charges made to your account, please reach out to our Support Team. We’re available to assist you via:

Email: at support@adtranquility.com. Normally we will respond within 48 hours.