Download, install and activate AdTranquility’s app./extension

This article offers a comprehensive step-by-step guide on how to download, install, and activate AdTranquility's app./extension on your mobile device and/or desktop browser.

Please use the menu below to be redirected to the information you're looking for:

1. Setting up AdTranquility’s app. on my mobile device 
    A. Downloading and installing AdTranquility’s mobile app. 
    B. Activating AdTranquility’s mobile app. and enabling protection 
    C. Identifying my customer email 
    D. Checking if protection is enabled on my mobile device 
2. Setting up AdTranquility’s extension on my desktop browser 
    A. Downloading and installing AdTranquility’s desktop browser extension 
    B. Activating AdTranquility’s desktop browser extension and enabling protection 
    C. Identifying my customer email 
    D. Checking if protection is enabled on my desktop browser 
3. I need assistance from Support 

 

1. Setting up AdTranquility’s app. on my mobile device

A. Downloading and installing AdTranquility’s mobile app.:

1. For Android devices:

• Visit AdTranquility's product page on the Google Play Store.
• Tap Install to download and install the AdTranquility Spam Protection application on your Android mobile device.
• Follow the on-screen instructions to ensure the correct installation and setup of AdTranquility's mobile app. on your Android device.

B. Activating AdTranquility’s mobile app. and enabling protection:

PLEASE NOTE

• If you have not yet downloaded and installed AdTranquility's mobile app., refer to section A. Downloading and installing AdTranquility’s mobile app. to download and install it first.
• If you prefer following a step-by-step guide visually detailing all the instructions outlined below, refer to our Android Quick Start Guide.
• The availability of AdTranquility's features is contingent upon the product used and the operating system running on your device. As a result, some features may not yet be available/fully supported on your specific device and/or operating system. If you need more information/guidance on this point, please refer to section 3. I need assistance from Support and reach out to our Support Team.

Here's how to activate the AdTranquility app. on your mobile device:

1. Open the AdTranquility app., enter the email (the email address you used to purchase your AdTranquility subscription), and tap on the Get Started button to allow our system to verify your email address. If you don't know your customer email, refer to section C. Identifying my customer email.

      2. Next, tap on the Allow button to give AdTranquility permission to send you the notifications

          required in the activation process.

      3. On the next screen, slide the Spam blocking toggle to the right. Then, tap the Go to

          Settings button. You will be redirected
to your phone’s settings
to give our app. permissions to

protect you from spam.

      4. Once redirected, locate the AdTranquility application and slide the toggle to the right to activate

           your spam protection.

      5. On the pop-up, tap Allow to enable the AdTranquility app. to block all future push/pop spam 

          browser notifications, protecting you from spam.

      6. Next, tap on the push notification sent to your device by AdTranquility, to be redirected to the app.            and conclude the activation process.

     7. Once on AdTranquility's app. home screen, tap OK on the Connection request pop-up to enable

          a VPN connection on your device. 

      8. On the home screen, the big circle button in the center should be displayed in  blue color,

          to indicate that you are protected. Blue status labels confirm that both  Spam                    Shield and Privacy Shield features are enabled on your device.

       

C. Identifying my customer email

To activate and login to your AdTranquility mobile app., you’ll need to know the email address you used to purchase your AdTranquility subscription.

If you can't recall the email address you used, here's how to locate it:

1. Search your email inbox for an invoice related to your AdTranquility subscription, or use the search bar in your inbox and search for: AdTranquility.
2. If you find email(s) about your subscription in your inbox, then this is the email address you used to subscribe, and the one you'll need to activate your AdTranquility mobile app. and enable your protection. Follow the steps provided in section A. Downloading and installing AdTranquility’s mobile app. and/or B. Activating AdTranquility’s mobile app. and enabling protection, to login and activate your AdTranquility mobile app.

D. Checking if protection is enabled on my mobile device

PLEASE NOTE: If you have not yet downloaded, installed and/or activated AdTranquility's mobile app., refer to section A. Downloading and installing AdTranquility’s mobile app. to download and install it, and/or to B. Activating AdTranquility’s mobile app. and enabling protection and follow the steps indicated.

Once AdTranquility's mobile app. is activated on your device, you are protected from spam push/pop notifications 24/7, and your online activities’ privacy is completely safeguarded, for as long as your subscription remains active. You're able to check/change the features’ status/settings at any time.

Here's how to check if protection is enabled on your mobile device:

1. Open AdTranquility's mobile app.
2. If the big circle button in the center of the home screen is displayed in  blue colour,  and both Spam Shield and Privacy Shield show blue icons and   status labels, then full protection is enabled on your mobile device. 

      3. If the big circle button in the center is displayed in gray color and both Spam Shield               and Privacy Shield show gray icons and status labels, then your mobile device is          not protected. Tap the big circle button in the center to activate your protection again.

       4. To manage your shields settings, simply tap on them from the home screen to access their              respective settings screens.

2. Setting up AdTranquility’s extension on my desktop browser

 

A. Downloading and installing AdTranquility’s desktop browser extension:

1. For Chrome browsers:

• Visit AdTranquility's product page on the Chrome Store. 
• Click the Add to Chrome button to download and install the extension on your Chrome desktop browser.
• Next, pin the AdTranquility extension to your Chrome browser bar for easy access:
  • Click on the Extensions icon. 
  • Locate the AdTranquility extension and click on the pin icon  to ensure it is displayed in your browser bar.

2. For Edge browsers:

• Visit AdTranquility's product page on the Microsoft Store. 
• Click the Get button to download and install the extension on your Edge desktop browser.
• Next, pin the AdTranquility extension to your Edge browser bar for easy access:
  • Click on the Extensions icon. 
  • Locate the AdTranquility extension and click on the show/hide icon  to make it visible in your browser bar.

B. Activating AdTranquility’s desktop browser extension and enabling protection:

PLEASE NOTE

• If you have not yet downloaded and installed AdTranquility's Chrome/Edge desktop browser extension, refer to section A. Downloading and installing AdTranquility’s desktop browser extension to download and install it first.

• If you have installed the AdTranquility extension on a desktop browser, but you're unable to locate it, you should: 1) click on the vertical or horizontal three dots icon / , depending on your browser, located in the far-right corner of your browser bar, 2) click on Extensions/Manage Extensions, and locate AdTranquility's extension from the extensions list displayed. 

• If you prefer following a step-by-step guide visually detailing the instructions outlined below, please refer to our Chrome Quick Start Guide and/or Edge Quick Start Guide. 
• The availability of AdTranquility's features is contingent upon the product used, the operating system running on your device, and your preferred browser. As a result, some features may not yet be available/fully supported on your specific device, operating system, and/or browser. If you need more information/guidance on this point, please refer to section 3. I need assistance from Support and reach out to our Support Team.

Here's how to activate the AdTranquility extension on your Chrome/Edge desktop browser:    

1. Click on the AdTranquility extension, to open it and access the Login screen.

      2. Enter your customer email (the email address you used to purchase your AdTranquility

          subscription) and click on the Verify button, to allow our system to verify your email address. If you

          don't know your customer email, refer to section C. Identifying my customer email. 

      3. Once you're on AdTranquility's extension main screen, you’ll be able to set up all the extension's

          features:

• • Toggle the Block notifications status bar to the right, to activate Spam Shield, and permanently block all spam push/pop messages and ads.
  • Toggle the Enable VPN status bar to the right to activate Privacy Shield and ensure your online security and privacy. Select your Preferred location (VPN), from the list of available countries.
  • Toggle Block ads and Block video ads status bars to the right, to activate Adblocker, and benefit from a noise-free online streaming and browsing experience.

 

C. Identifying my customer email

To activate and login on to your AdTranquility's Chrome/Edge desktop browser extension, you’ll need to know the email address you used to purchase your AdTranquility subscription.

If you can't recall the email address you used, here's how to locate it:

1. Search your email inbox for an invoice related to your AdTranquility subscription, or use the search bar in your inbox and search for: AdTranquility.
2. If you find email(s) about your subscription in your inbox, then this is the email address you used to subscribe, and the one you'll need to activate your AdTranquility desktop browser extension and enable your protection. Follow the steps provided in section A. Downloading and installing AdTranquility’s desktop browser extension and/or B. Activating AdTranquility’s desktop browser extension and enabling protection, to login and activate your AdTranquility desktop browser extension.

D. Checking if protection is enabled on my desktop browser

PLEASE NOTE: If you have not yet downloaded, installed, and/or activated AdTranquility's extension, refer to section A. Downloading and installing AdTranquility’s desktop browser extension to download and install it, and/or to B. Activating AdTranquility’s desktop browser extension and enabling protection and follow the steps indicated.

Once AdTranquility's extension is activated on your Chrome/Edge desktop browser, you are protected from spam push/pop notifications 24/7, and your online activities’ privacy is completely safeguarded for as long as your subscription remains active. You're able to check/change the features’ status/settings at any time.

Here's how to check if protection is enabled on your Chrome/Edge desktop browser:

1. Open the AdTranquility extension.
2. If Privacy Shield and Spam Shield icons are colored blue and the Enabled status is displayed, full protection is enabled.

      3. If Privacy Shield and Spam Shield icons are colored red and the Disabled status is                                displayed, you must toggle the status bar(s) to the right to enable protection again.

3. I need assistance from Support

If you tried all the steps above but still encounter difficulties with the download, installation, and/or activation of your AdTranquility app./extension, please reach out to our Support Team. We’re available to assist you via:

• Email: at [e-mail]. Normally we will respond within 48 hours.