What was I charged for?

This article helps you to understand the AdTranquility subscription and its associated charges.

Please use the menu below to be redirected to the information you're looking for:

1. What is AdTranquility?
2. Have I subscribed to or been charged for an AdTranquility subscription? 
3. Is my AdTranquility subscription active? 
    A. If you have AdTranquility's app. installed on your mobile device 
    B. If you have AdTranquility's extension installed on your desktop browser 
    C. If you don't have AdTranquility's app./extension installed 
4. I need assistance from Support

 

1. What is AdTranquility?

At AdTranquility, our top priority is safeguarding our customers' online security and tranquility.

Depending on your purchase, your subscription gives you access to AdTranquility's mobile app. (available for Android mobile devices) and/or to AdTranquility's browser extension (available for Chrome browser).

Once our app./extension is activated on your device/browser, you are protected from spam push/pop notifications 24/7, and our VPN safeguards your online privacy.

Our product offers three key features:

• Notification Control (Spam Shield): Reduce unwanted desktop browser notifications and pop-ups, for a safer and more focused browsing experience.
• Secure VPN Connection (Privacy Shield): Encrypt your connection with our built-in VPN — for safer browsing, streaming and shopping, especially on public Wi-Fi;
• Ads Control (Ad-blocker): Reduce clutter and interruptions from webpage ads and video ads.

However, it's important to note that the availability of AdTranquility's features is contingent upon the product you're using (mobile app./browser extension) and the operating system on your device/computer (Android, Windows, MacOS). Consequently, some features may not yet be available on your specific device or operating system.
For detailed information on feature availability, refer to section 2 and reach out to our Support team.

If you haven't yet installed the AdTranquility's app./extension and require assistance, please refer to our help article Download, install, and activate AdTranquility’s app./extension and follow the step-by-step instructions provided or contact our Support team through the channels indicated on section 4. 

 

2. Have I subscribed to or been charged for an AdTranquility subscription?

If you're reading this article, chances are you have an active AdTranquility subscription.

AdTranquility products are available across multiple platforms, including the Google Play Store, Chrome Web Store, and Microsoft Store, and may also be offered through third-party offers.

Depending on where and how you subscribed, your plan grants access to either AdTranquility's mobile app (available for Android mobile devices) and/or AdTranquility's browser extension (available for Chrome browser).

When you subscribed, you selected a billing plan—Weekly or Monthly. If you started with our 7-day free trial, your selected subscription plan is automatically activated at the end of the trial, and your payment method will be charged accordingly unless you cancel beforehand.

You can confirm your current subscription status by reviewing section 3. Is my AdTranquility subscription active?

If you need help understanding your subscription or related charges, refer to section 4. I need assistance from Support to understand my charges/subscription.

If you'd like to cancel, you can do so at any time. After cancellation, you won’t be charged again. 

For a comprehensive understanding of our cancellation policy, please refer to Cancellation Policy.

 

3. Is my AdTranquility subscription active?

Here's how to check your AdTranquility subscription status:

A. If you have AdTranquility's app. installed on your mobile device:

1. Open the AdTranquility app. on your device and tap the Settings icon in the bottom menu, to be redirected to the Settings screen.

          

     2. On the Settings screen, you'll be able to:

•  
  • Verify your customer email;
  • Check your active subscription(s);
  • Tap See subscription details to view renewal dates and subscription details;
  • Update billing frequency;
  • Manage payment method;
  • Manage subscription.    

 

B. If you have AdTranquility's extension installed on your desktop browser:

1. If you can’t locate AdTranquility's extension, here’s how to find it:

1.  
   • Click on the Extensions icon on your Chrome bar and locate our extension on the list.
   • Select the pin and click it to save the AdTranquility extension in your browser bar for easier access.
   • If you followed the steps above but still haven’t located the AdTranquility extension it’s likely not installed on your device. Please refer to section C below for guidance on how to proceed.

2. Once you’ve located/installed the AdTranquility extension, click on it to open and access the main screen.

3. On the extension's main screen, you'll be able to:

•  
  • See the status (Enabled/Disabled) of each available feature;
  • Manage the settings of each available feature.

4. If only Disabled status is displayed on your extension features, it means your subscription is not active.

5. If you need additional details regarding your subscription status, renewal date/billing frequency and/or current payment methods, please refer to section 4. I need assistance from Support.

C. If you don't have AdTranquility's mobile app./browser extension installed:

If you haven't yet installed AdTranquility's app./extension and want to confirm the status of your AdTranquility subscription, you can either refer to our help article Download, install and activate AdTranquility’s app./extension and follow the step-by-step instructions provided or contact our Support team through the channels indicated on section 4. 

 

4. I need assistance from Support 

If you have any questions or require further assistance, please contact our Support team* at [e-mail]. We’ll be happy to assist.

*Support is available in English only.