How can I find the email address I used to purchase my AdTranquility subscription?

This article offers guidance on how to locate/identify the email address associated with your AdTranquility subscription.

Please use the menu below to be redirected to the information you're looking for:

1. I have the AdTranquility app. installed on my mobile device 
2. I have the AdTranquility extension installed on my Chrome/Edge desktop browser
3. I don’t have the AdTranquility app./extension installed
4. I need assistance from Support

 

1. I have the AdTranquility app. installed on my mobile device:

1. Open the AdTranquility app. on your device and tap the Settings icon  in the bottom menu.

      2. Copy the customer email displayed at the top of the screen in the Account Details section.

2. I have the AdTranquility extension installed on my desktop browser:

1. If you can’t locate AdTranquility extension, here’s how to find it:

• • Click on the Extensions icon   /   on your Chrome/Edge bar and locate our app on the list.
  • Select the pin    or the show/hide    icon, depending on your browser, and click on the icon to save the AdTranquility extension in your browser bar for easier access.

      2. Next, click on the AdTranquility extension to open it and access the main screen.

      3. Click on ⚙️ (Settings cogwheel icon) found at the top left corner of the extension’s settings screen.

      4. Locate the customer email associated with your AdTranquility subscription and account inside                    the blue rectangle. 

3. I don’t have the AdTranquility app./extension installed:

If you can't recall the email address you used to purchase your AdTranquility subscription, here's how to locate it:

1. Search your email inbox for an invoice related to your AdTranquility subscription, or use the search bar in your inbox and search for: AdTranquility.
2. If you find email(s) about your subscription in your inbox, then this is the email address you used to subscribe, and the one you'll need to login and/or activate your AdTranquility mobile app./desktop browser extension.

PLEASE NOTE

If you have multiple subscriptions and have used different emails to purchase each of them, you may need to search your other email inboxes as well, to identify all the emails associated with your other subscriptions.

4. I need assistance from Support.

If you followed the steps above but still have problems finding your AdTranquility customer email, please reach out to our Support Team. We’re available to assist you via:

• Email: at [e-mail]. Normally we will respond within 48 hours.