Cancel and Request a Refund for Your Subscription

This article provides a step-by-step guide to help you cancel your subscription and understand your refund eligibility.

Please use the menu below to be redirected to the information you're looking for:

1. Understanding Our Cancellation and Refund Policy 

2. How to Cancel and Request a Refund 

    A. Canceling your Subscription

    B. Requesting a Refund

3. I need assistance to cancel or request a refund

1. Understanding our Cancellation and Refund Policy

You can cancel your AdTranquility subscription at any time—no questions asked. After cancellation, you won’t be charged again.

Refund eligibility depends on when you cancel:

• 30-Day Money-Back Guarantee:

Cancel and request a refund within 30 days of your original subscription payment to receive a full refund. This applies only to your first payment, not renewals. Once your cancellation and refund request is processed (normally within 24 hours), your access to the app will be revoked.

• After 30 days:

You can still cancel at any time, but if your original subscription payment was made more than 30 days ago, you are not eligible for a refund. After cancellation, you will retain access to the app until the end of your current billing cycle.

• Discounted Subscriptions:

Plans purchased through retention or promotional offers are not eligible for refunds, even within the 30-day window. After cancellation, you will retain access to the app until the end of your current billing cycle.

For a comprehensive understanding of our cancellation and refund policy, please refer to our Cancellation and Refund Policy.

 

2. How to Cancel and Request a Refund

A. Canceling your Subscription

If you subscribed through the Google Play Store, please cancel your subscription directly via your Google Play account.

Here’s how:

1. Open the Google Play Store from your Android device, and be sure you're signed in to the correct Google account.
2. Tap Menu (or your profile icon), then go to Payments & Subscriptions > Subscriptions.
3. Find AdTranquility in the list and tap it.
4. Tap Cancel subscription and follow the instructions provided to confirm cancellation.

After canceling your subscription, if you believe you're eligible for a refund (see our Cancellation and Refund Policy for eligibility criteria), please contact our Support Team at [e-mail]. We’ll guide you through the refund process.

If your subscription wasn’t purchased via Google Play, please contact us at [e-mail] for detailed cancellation instructions.

B. Requesting a Refund

To request a refund of your subscription, you'll need to provide our Support team with your customer email, meaning the email address you used to purchase your AdTranquility subscription. This is the same email used to access/login to your AdTranquility app./extension.  

If you can't recall the email you used for purchasing your AdTranquility subscription, here's how to locate it:

1. If you have the AdTranquility app. installed on your mobile device:

1. Open the AdTranquility app. on your device and tap the Settings icon  in the bottom menu.
2. Copy the customer email displayed at the top of the Settings screen.
3. Contact our Support team at [e-mail] for guidance on how to request a refund, providing them with your customer email.

2. If you have the AdTranquility extension installed on your desktop browser:

1. Open the AdTranquility extension on your browser and click on ⚙️ (Settings cogwheel icon) found at the top left corner of the extension screen.
2. Copy the customer email you see displayed inside the blue rectangle.
3. Contact our Support team at [e-mail] for guidance on how to request a refund, providing them with your customer email.

 3. If you don’t have our mobile app./browser extension installed:

1. Search your email inbox for an invoice related to your AdTranquility subscription, or use the search bar in your inbox and search for: AdTranquility.
2. If you find email(s) about your subscription in your inbox, then this is the email address you used to subscribe. 
3. Contact our Support team at [e-mail] for guidance on how to request a refund, providing them with your customer email.

PLEASE NOTE
If you have multiple subscriptions and have used different emails to purchase each of them, you may need to search your other email inboxes as well, to identify all the emails associated with your different subscriptions. 

DISCLAIMER:

We encourage users to use the available cancellation and refund options or contact our Customer Support for assistance. Initiating a chargeback without first attempting to cancel may delay resolution and could impact your future access to AdTranquility services.

3. I need assistance to cancel or request a refund

If you still need help with the cancellation of your subscription or with requesting a refund, please reach out to our Support Team. We’re available to assist you via:

Email: at [e-mail]. Normally we will respond within 48 hours.