This article provides information on how to cancel your subscription and request a refund, if applicable. Click on any of the following links to learn more:
Immediately Cancel and Refund Via the Cancel & Refund Form
You can process a cancellation/refund request directly, by using the AdTranquility
Cancel & Refund form. Upon submission, your subscription will immediately be cancelled and your refund, if applicable, will be processed for any charges incurred for the past 60 days.
If using the Cancel & Refund form, you will need to use the email address that you've signed up with when creating your account. If you are unsure what email address you may have used, you can
locate it by following the instructions here.
Once entered, you will get a confirmation message stating your cancellation/refund status.
Most refunds are back in your account within 3-15 business days, depending on your issuing banks policy. In rare cases, it can take up to 30 days to appear in your account. We process the refund here immediately, but it takes the banks some time to process everything on their end. We provide the maximum time it may take as there are some banks that take longer than others.
NOTE: If the email you provided is not associated with an active subscription (this includes subscriptions that have already been cancelled), our Refund Form will return an error message.
Immediately Cancel and Refund via the Refund BOT
To cancel and refund your subscription using our bot:
- Click the chat icon on the bottom right side of your screen and select the first option, Refund/Cancel my sub.
- You'll be prompted to provide the email address associated with your subscription. Once entered, you will get a confirmation message stating your refund/cancellation status. If you are unsure what email address you may have used, you can locate it by following the instructions here.
Most refunds are back in your account within 3-15 business days, depending on your issuing banks policy. In rare cases, it can take up to 30 days to appear in your account. We process the refund here immediately, but it takes the banks some time to process everything on their end. We provide the maximum time it may take as there are some banks that take longer than others.
NOTE: If the email you provided is not associated with an active subscription (this includes subscriptions that have already been cancelled), our Refund Form will return an error message.
Cancel and refund via the AdTranquility Support Team
If you prefer, you can request to have your subscriptions cancelled and refunded by the AdTranquility support team.
You can reach our support team by:
- Calling us at 1-833-476-0103 Mon-Fri, 9 AM - 5 PM PST. Outside of business hours, you have the option to leave your number for a callback. Please note our phone support is only provided in English.
- Email us at support@adtranquility.com with the title, please cancel my subscription and a member of our support team will get back to you within 48 hours.
Identify the Email Address You Subscribed With
To know which email is associated with your AdTranquility subscription, you need to sign into your browser with each email you use/have used and check to see if the AdTranquility Extension/Add-on is associated with each of your email accounts. Keep in mind, that you may have more than one email account associated, so it is best to check each.
To determine if your email account is associated with AdTranquility, you can use one of the following methods:
For Chrome browsers:
- Log into each of your Google Chrome accounts and check to see if you have the AdTranquility Spam Protection extension. If you see this listed as an extension, then this is the email associated with your AdTranquility subscription.
- If you have the extension icon
in your browser bar, click that and check to see if you have the AdTranquility Spam Protection extension.
- If you don't have the extension iconin your browser bar, click the ellipsis (three vertical dots
) in the far-right corner of your browser bar, then click More tools, then Extensions and check to see if you have the AdTranquility Spam Protection extension.
- Search your email inboxes for the keyword, AdTranquility. The email you used to subscribe to our services with will return results based on this keyword.
For Edge browsers:
- Log into each of your Microsoft Edge accounts and check to see if you have the AdTranquility Spam Protection extension/add-on. If you see this listed as an extension, then this is the email associated with your AdTranquility subscription.
- If you have extensions/add-ons and they are toggled on, you will see the extension icon
in your browser bar that you can click and then select AdTranquility Spam Protection. If you see this, then this is the email associated with your AdTranquility subscription.
- If you don't have the extension icon in your browser bar, click the ellipsis (three horizontal dots
) in the far-right corner of your browser bar, then click Extensions and check to see if you have the AdTranquility Spam Protection extension.
- Search your email inboxes for the keyword, AdTranquility. The email you used to subscribe to our services with will return results based on this keyword.
Refund Policy
We always honor our 100% no-questions-asked 60-day money back guarantee if you choose to cancel and receive a refund.
With the array of automated solutions, we've made available to our customers, if you choose to charge back any transaction via your issuing bank, without any prior attempt to contact us and enable us to assist you, please understand that it is our policy to prohibit those who do from accessing our website and purchasing our services in the future.
Contact Customer Support
- For customer billing, cancellations and refunds, call us at 1-833-476-0103 Mon-Fri, 9 AM - 5 PM PST. Outside of business hours, you have the option to leave your number for a callback. Please note our phone support is only provided in English.
- For all other questions, including information on our product, please contact us at support@adtranquility.com and a member of our support team will get back to you within 48 hours.
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