[Android] Cancellation and Refund Policy

We always honor our 60-day money-back guarantee 
if you choose to Cancel and get a Refund on your order.

If you have concerns about charges or any other inquiry that, once clarified, would result in keeping your subscription active, please contact [e-mail] so we can further assist you.

Click on any one of the links below to learn more about the following:

• Cancellation and Refund Policy
• Immediately Cancel and Request a Refund via the Cancel & Refund Form
• Immediately Cancel and Refund via the Refund BOT
• Cancel and Refund via the AdTranquility Support Team
• Identify the Email You Used to Subscribe With
• Contact Customer Support

Cancellation and Refund Policy

You can cancel your subscription at any time.  And we always honor our 100% no-questions-asked 60-day money back guarantee if you choose to cancel and receive a refund.

With the array of automated solutions we've made available to our customers, if you choose to charge back any transaction via your issuing bank, without any prior attempt to contact us and enable us to assist you, please understand that it is our policy to prohibit those who do from accessing our website and purchasing our services in the future. 

Immediately Cancel and Request a Refund Via the Cancel & Refund Form

You can process a cancellation/refund request directly, by using the AdTranquility Cancel & Refund form. Upon submission, your subscription will immediately be cancelled and your refund, if applicable, will be processed for any charges incurred for the past 60 days.

If using the Cancel & Refund form, you will need to use the email address that you signed up with when creating your account.  If you are unsure what email address you may have used, you can locate it by following the instructions here.

Once entered, you will get a confirmation message stating your cancellation/refund status.

Refunds are back in your account within 3-15 business days, depending on your issuing banks policy. We process the refund here immediately, but it takes the banks some time to process everything on their end. We provide the maximum time it may take as there are some banks that take longer than others.

NOTE: If the email you provided is not associated with an active subscription (this includes subscriptions that have already been cancelled), our Refund Form will return an error message. 

Immediately Cancel and Refund Via the Refund BOT

Our Refund Bot is available 24/7 and present on both adtranquility.com and adtrnq.com.

To cancel and refund your order using our bot: 

• Click the chat icon on the bottom left side of your screen and select the first option, Refund/Cancel my sub.

• You'll be prompted to provide the email address associated with your subscription.  Once entered, you will get a confirmation message stating your refund/cancellation status.  If you are unsure what email address you may have used, you can locate it by following the instructions here.  

Most refunds are back in your account within 3-15 business days, depending on your issuing banks policy. In rare cases, it can take up to 30 days to appear in your account.  We process the refund here immediately, but it takes the banks some time to process everything on their end. We provide the maximum time it may take as there are some banks that take longer than others.

NOTE:  If the email you provided is not associated with an active subscription (this includes subscriptions that have already been cancelled), our Refund Form will return an error message.

Cancel and Refund Via the AdTranquility Support Team

If you prefer, you can request to have your subscription cancelled and refunded by the AdTranquility support team. Here is how you can reach our support team:

• Call us at ([phone] Mon-Fri, between 8 AM and 5 PM PST to have our Support agents assist you directly. Outside of business hours, you have the option to leave your number for a callback.  Please note our phone support is only provided in English.
• Email us at [e-mail] with the title please cancel my subscription and a member of our support team will get back to you within 48 hours.

Identify the Email You Used to Subscribe With

You can locate the email you used to subscribe with by using one of the following methods:

• Click the Cogwheel within your AdTranquility app and go to your Settings (this is a sample image and does not depict your actual account or subscriptions).
• Search your email inboxes for the keyword, AdTranquility. The email you used to subscribe to our services with will return results based on this keyword.

Contact Customer Support

If you have any questions or need clarification, you can reach out to our friendly support team.   

• For customer billing, cancellations and refunds, call us at 1-833-476-0103 Mon-Fri, 9 AM - 5 PM PST. Outside of business hours, you have the option to leave your number for a callback.  Please note our phone support is only provided in English.
• For all other questions, including information on our product, please contact us at [e-mail] and a member of our support team will get back to you within 48 hours.