[Android] Cancellation and Refund Policy

This article offers a comprehensive step-by-step guide on our AdTranquility Cancellation and Refund policy.

If you wish to understand our Cancel and Refund Policy or need guidance in cancelling and refunding your subscription, please use the menu below to be redirected to the information you're looking for:

1. AdTranquility's Cancellation and Refund Policy 
2. How to Cancel and Request a Refund for my AdTranquility Subscription 
   • A. I know the email address I purchased my subscription with. 
   • B. I don't know the email address I purchased my subscription with. 
   • C. I need assistance from Support to cancel/refund my subscription. 

1. AdTranquility Cancellation and Refund Policy

At AdTranquility, your satisfaction is of utmost importance to us.

Our flexible Cancellation and Refund Policy is reflective of our mission to protect all customers against the traps of the online marketing world.

You can cancel your AdTranquility subscription at any time and get a full refund for all charges incurred in the past 30 days, no questions asked.

To initiate your cancellation and refund request, you'll need the email address you purchased your AdTranquility subscription with.

For a step-by-step guide on how to initiate the cancellation and refund process for your AdTranquility subscription, please refer to section 2. How to Cancel and Request a Refund for my AdTranquility Subscription. 

Once you submit your cancellation and refund request, the process is completed within seconds. You'll receive an on-screen confirmation reflecting the status of your request.

Upon receiving the confirmation that your request has been successfully processed, please expect to receive your refund within 3-15 business days.

While we process refunds automatically, the exact timeline to be credited back to your account may vary due to your bank's policies, which are beyond our control.

In the rare case that 30 business days have passed, and the refund is still not credited to your account, please contact our Support for additional assistance.

CANCELLATION AND REFUND DISCLAIMER
If you decide to disregard the array of automated refund solutions we created for our customers and decide to chargeback a transaction via your issuing bank, without any prior attempt to contact us, please understand it is our policy to prohibit you from further accessing our website and purchasing our services. 
Please consult the Policy below, our self-refund tools and contact information to resolve or otherwise request assistance in cancelling and refunding your AdTranquility subscription. 

2. Cancel and Refund my AdTranquility subscription

To cancel and refund your subscription, you'll need to know the email address you purchased your AdTranquility subscription with. This is the same email address you use to access/login to your AdTranquility app/extension.

• If you know your customer email, please refer to section A. I know the email address I purchased my subscription with to instantly cancel/refund your subscription.

• If you don't know your customer email, refer to sections B. I don't know the email address I purchased my subscription with or C. I need assistance from Support to cancel/refund my subscription, in case you need further assistance.

A. I know the email address I purchased my subscription with.

If you know the email address used to register/login to AdTranquility app, please use any of our self-refund tools for customers listed below and your request will be completed within minutes from submitting it:

1. Cancellation and Refund Form:

• Scroll to the end of our Cancel and Refund page and enter the email address you purchased your subscription with (same email used to login to your AdTranquility app).
• Click Cancel and Refund button to complete your request.

2. AdTranquility Chatbot:

• AdTranquility Chatbot will pop-up on the right side of your screen as soon as you access our refund site.
• Select Refund/Cancel My Subscription from the chatbot menu.
• Once prompted to type/enter the email used to purchase your AdTranquility subscription in the chat window and click Cancel and Refund to complete your request.

PLEASE NOTE: Regardless of the refund method chosen (Refund Form/Chatbot):

• If the email provided is correct, the cancellation and refund request is automatically processed, and you will receive an on-screen notification confirming the request was successfully processed.
  After receiving this confirmation, expect your refund within 3-15 business days.
  Please note that while we process refunds automatically, the exact timeline may vary due to your bank's policies, which are beyond our control.
  
  
• If the email address is incorrect, you'll be prompted to Check your spelling or correct the email, as our system couldn't locate a subscription for the email provided, and your cancellation and refund request failed.
  In case that happens, please refer to section B. I don't know the email user I purchased my subscription with, or C. I need assistance from Support to cancel/refund my subscription.
  
  

B. I don't know the email address I purchased my subscription with.

If you can't recall the email you used for your AdTranquility subscription, here's how to locate it before requesting the Cancellation and Refund of your subscription:

1. If you have the AdTranquility mobile app installed on your device:

• Open the AdTranquility mobile app on your device and tap on ⚙️ (Settings cogwheel icon) found at the top right corner of the screen.
• Scroll to the Account Management section on the page and copy the email displayed on screen.
• Follow the steps provided on section A. I know the email I purchased my subscription with and use one of our self-refund tools described on sections 1. Cancellation and Refund Form or 2. AdTranquility Chatbot to complete your request and get instantly refunded.

2. If you have the AdTranquility browser extension installed on your (desktop) device:

• Open AdTranquility on your browser and click on ⚙️(Settings cogwheel icon) found at the top left corner of the extension screen.
• Copy the email you see displayed inside the blue rectangle.
• Follow the steps provided on section A. I know the email I purchased my subscription with to complete your request and get instantly refunded.

3. If you don’t have our mobile app/browser extension installed:

• Search your active email inbox(es) for the term AdTranquility (word), using the email search bar. If your search returns any email results, this is the email address you need to complete your cancellation and refund request.
• Follow the steps provided on section A. I know the email I purchased my subscription with to complete your request and get instantly refunded.

PLEASE NOTE:

If you have multiple subscriptions and have used different emails to purchase each of them, you may need to research your other email inboxes as well, in order to identify all the emails associated with your different subscriptions.
Please follow steps indicated on section B. I don't know the email address I purchased my subscription with to request the cancellation and refund of all your active subscriptions.

C. I need assistance from Support to cancel/refund my subscription.

If you followed the steps above but still encounter difficulties in locating your AdTranquility customer email, please reach out to our Support Team. We’re available to assist you via:

• Phone: at 1-833-476-0103, Monday through Friday, 8 AM to 5 PM PST. Please note that our phone support is only available in English. You can leave a callback request if you contact us outside business hours.
• Email: at [e-mail]. Normally we will respond within 48 hours.