What was I billed for?

In addition to our Spam Shield, which protects you from spam and fraudulent messages sent to your device by greedy advertisers looking to capture and exploit your data, you may have also subscribed to one or more of the following add-on subscriptions:

1. Our very inexpensive ‘Secure Online Guide’ – an informative guide to staying safe online.
2. Our additional add-on Antivirus and Anti-Malware protection - we highly recommend you keep it active as it’s paramount to the safety of your device.
3. Privacy Shield - protects your identify and keeps your internet activity private and secure.
4. AdBlocker - blocks ads from popping up on the websites you navigate.

To determine what active plans, billing frequency for each active plan and your customer email (the email address used to purchase your subscriptions) just open the AdTranquility app and click the Cogwheel in the top right section of your screen. This will open your Settings (this is a sample image and does not depict your actual account or subscriptions) page, which contains all the information you need to know about your current subscriptions.

You may have opted to try our app with a 7-day free trial. During this period, you can try our apps for free, so you can see first-hand how much you will benefit from them.

Once your free trial ends, you are charged automatically according to the subscription plan that you signed up for. You may have selected a weekly, monthly, quarterly, or even a long-term yearly plan. The exact pricing depends on when you’ve signed up, if you took advantage of an offer, etc. 

Keep in mind that when you register, you may immediately see the charge on your bank statement, however, this will only be deducted from your account at the end of the free trial.  

If you have any questions or need clarification, you can reach out to our friendly support team.   

Contact us at: [e-mail] for any questions or assistance with your account/settings/functionality and our team will assist in max. 48h.

Call us at: 1 833-476-0103, Mon-Fri, 8-5 PM PST for any questions you have with regards to your charges/plans/billing and our CS agents will be glad to assist.