Cancel and refund your subscription

This article offers a comprehensive step-by-step guide on how to Cancel and Refund your AdTranquility subscription.

Please use the menu below to be redirected to the information you're looking for:

1. Cancellation & Refund Policy 

2. Cancel and refund your subscription 

A. I don't know my customer email

B. I need assistance to cancel/refund my subscription 

1. Cancellation & Refund Policy

You can cancel your AdTranquility subscription at any time and get a full refund of all charges incurred in the past 30 days, no questions asked. For a comprehensive understanding of our cancellation and refund policy, please refer to our Cancellation & Refund Policy.

PLEASE NOTE

If you decide to disregard the array of automated refund solutions we created for our customers and decide to charge back a transaction via your issuing bank, without any prior attempt to contact us, please understand it is our policy to prohibit you from further accessing our website and purchasing our services. 

2. Cancel and refund your subscription

To cancel and refund your subscription, you'll need to know your customer email (the email address used to purchase your AdTranquility subscription). This is the same email used to access/login to your AdTranquility app./extension. If you:

• Don't know your customer email, please refer to section A. I don't know my customer email, and follow the steps provided to locate your correct customer email.
• If you need assistance in locating your subscription, please check section B. I need assistance to cancel/refund my subscription. 

A. I don't know my customer email

If you can't recall the email you used for your AdTranquility subscription, here's how to locate it before requesting the Cancellation and Refund of your subscription:

1. If you have the AdTranquility app. installed on your mobile device:

1. Open the AdTranquility app. on your device and tap the Settings icon  in the bottom menu.
2. Copy the customer email displayed at the top of the Settings screen.
3. Email our Support team at [e-mail] guidance on how to cancel your subscription and request a refund.

2. If you have the AdTranquility extension installed on your desktop browser:

1. Open the AdTranquility extension on your browser and click on ⚙️ (Settings cogwheel icon) found at the top left corner of the extension screen.
2. Copy the customer email you see displayed inside the blue rectangle.
3. Email our Support team at [e-mail] guidance on how to cancel your subscription and request a refund.

3. If you don’t have our mobile app./browser extension installed:

1. Search your email inbox for an invoice related to your AdTranquility subscription, or use the search bar in your inbox and search for: AdTranquility.
2. If you find email(s) about your subscription in your inbox, then this is the email address you used to subscribe.

PLEASE NOTE

If you have multiple subscriptions and have used different emails to purchase each of them, you may need to search your other email inboxes as well, to identify all the emails associated with your other subscriptions. 

B. I need assistance to cancel/refund my subscription

If you followed the steps above but still encounter difficulties in locating your AdTranquility customer email, please reach out to our Support Team. We’re available to assist you via:

• Email: at [e-mail]. Normally we will respond within 48 hours.