This article provides information on how to cancel your subscription and request a refund, if applicable. You will find information on the following:
Immediately Cancel and Refund Via the Cancel & Refund Form
You can process the request directly, by using the AdTranquility
Cancel & Refund form. Upon submission, your subscription will immediately be cancelled and your refund, if applicable, will be processed for any charges incurred for the past 60 days.
Once entered, you will get a confirmation message stating your refund/cancellation status.
Most refunds are back in your account within 3-15 business days, depending on your issuing banks policy. We process the refund here immediately, but it takes the banks some time to process everything on their end. We provide the maximum time it may take as there are some banks that take longer than others.
NOTE: If the email you provided is not associated with an active subscription (this includes subscriptions that have already been cancelled), our Refund Form will return an error message.
Immediately Cancel and Refund Via the Refund BOT
To cancel and refund your order using our bot:
- Click the chat icon on the bottom left side of your screen and select the first option, Refund/Cancel my sub.
- You'll be prompted to provide the email address associated with your subscription. Once entered, you will get a confirmation message stating your refund/cancellation status. If you are unsure what email address you may have used, you can locate it by following the instructions here.
Most refunds are back in your account within 3-15 business days, depending on your issuing banks policy. In rare cases, it can take up to 30 days to appear in your account. We process the refund here immediately, but it takes the banks some time to process everything on their end. We provide the maximum time it may take as there are some banks that take longer than others.
NOTE: If the email you provided is not associated with an active subscription (this includes subscriptions that have already been cancelled), our Refund Form will return an error message.
Cancel and refund via the AdTranquility Support Team
If you prefer, you can request to have your subscriptions cancelled and refunded by the AdTranquility support team.
You can reach our support team by:
- Calling us at 1-833-476-0103 Mon-Fri, 9 AM - 5 PM PST. Outside of business hours, you have the option to leave your number for a callback.
- Email us at support@adtranquility.com and a member of our support team will get back to you within 48 hours.
Identify the Email You Used to Subscribe With
You can locate the email you used to subscribe with by using one of the following methods:
- Click the Cogwheel within your AdTranquility app and go to your Settings (this is a sample image and does not depict your actual account or subscriptions).
- Search your email inboxes for the keyword, AdTranquility. The email you used to subscribe to our services with will return results based on this keyword.
Refund Policy
We always honor our 100% no-questions-asked 60-day money back guarantee if you choose to cancel and receive a refund.
With the array of automated solutions, we've made available to our customers, if you choose to charge back any transaction via your issuing bank, without any prior attempt to contact us and enable us to assist you, please understand that it is our policy to prohibit those who do from accessing our website and purchasing our services in the future.
Contact Customer Support
- For customer billing, cancellations and refunds, call us at 1-833-476-0103 Mon-Fri, 9 AM - 5 PM PST. Outside of business hours, you have the option to leave your number for a callback.
- For all other questions, including information on our product, please contact us at support@adtranquility.com and a member of our support team will get back to you within 48 hours.
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